In order to build a long-term relationship with customers, taking care of after-sales service and product maintenance is crucial.
ECOUNT ERP can help you manage your after-sales progress status well by viewing customer history.
After-sales service requests and measures can be recorded and viewed.
You can customize the types of repair and progress status to suit your company's own after-sales service flow.
Various reports can be viewed to analyze your after-sales service data.
Repair Order function
You can create a new repair order by importing your past repair and sales data.
You can also create repair orders and issue a repair order receipt certificate by scanning the barcode of the items to be repaired.
Link Serial/Lot No. when creating a repair order.
Register and view your after-sales service data outside your office using mobile app.
Advanced Setting Function
Add and use the fields you want to manage in your after-sales service in addition to the basic fields.
You can customize the types of repair and progress status for your company's own use.
Manage the inventory consumed in after-sales repairs and costs charged for paid repairs.
After-sales Data Analysis
Manage your after-sales repair data by repair type and progress status.
Use various printouts necessary for on-site work such as repair order receipt certificates or invoices for the used parts.
Customize reports such as Repair Order Status and Repair Status, and access the analysis data you need.